Soap of the Week

Bath Salts

Alien Head Soap

Venus of Willendorf

Ordering Information and Policies

All stores have them and we do too.  Our policies are here as a guide and to help answer some questions you may have prior to placing your order.  If you still have questions though, feel free to drop us a line. 

Minimum order required is $50.00 (before shipping charges added)  A $10.00 order fee will be included in the shipping charges for orders under $50.00.

If you experience any problems ordering from this website,  Contact us immediately!  

Types of Payments Accepted

Paypal

We currently use PayPal as our payment processor.  They process all major credit cards such as MasterCard, Visa, American Express, Discover and Echecks.  You do not have to register for a PayPal account to make a purchase from us.  Simply having a credit and or debit card will suffice.   When  you go through the payment gateway you can decline signing up for a PayPal account if you do not wish to sign up for one.

Cashier's Checks, Checks and Money Orders

We also accept cashier's checks, checks and money orders through the mail for those of you that would prefer not to use a debit or credit card.  Cashier's checks, checks and money orders will be verified before order is shipped.  Simply send us your order on paper, including the shipping charges, any specific instructions, payment and mail to:

The Woodsy Witch                                        
1313 Tiffany Street
Azle, TX 76020

Don't forget to include your mailing address, email or phone number so we can contact you if we have any questions.  Make checks and money orders out to "Brenda Nelms".

Shipping Methods and Times

Currently we ship flat rate priority shipping depending on order size via the USPS system...we try very hard to have the orders processed and shipped within 2-4 days of receiving them.  Many orders are ready to go the same day or within 24 hours of receipt.  All orders are processed in the order they are received.   Very large orders may need additional time for processing, but we will contact you via email to give updates.

Don't forget to allow for seasonal holidays, bad weather days, etc...Our parcels are picked up at our location daily.  Of course if there is bad weather or a holiday it could be the following active business day...During the holidays  expect at least up to a one week delay.  It doesn't happen often since we will work around the clock to ensure that your order goes out in a timely fashion.  Just be advised it is possible during heavy peak seasons. 

 We pack very carefully and will make sure your items are secure.  You will receive an email when your order has shipped and you may be required to have someone sign for your package if it is a very large order or if you know that you have had problems in the past receiving your packages...you can ask for a signature confirmation for your package if you need this feature...just ask.

Tax rate

All retail sales to Texas addresses are subject to an 8.25% sales tax.

Shipping & Handling Charges

We are currently shipping to the US only...however, if you are an International customer we would be happy to discuss shipping arrangements with you...

We have seen an increase in sales mainly of our 2.5 - 3 lb. soap logs and 5 - 10 lb. packs of bath salts, which are very heavy to ship...We try to use the flat rate shipping boxes for our orders since we can pack the heavier items in them...

Minimum order required is $50.00 (before shipping charges added)  A $10.00 order fee will be included in the shipping charges for orders under $50.00.

Lead Times

ATTENTION: Your soap is made fresh unless otherwise stated in add. Our handmade slices of soap will either be ready to use or have a use on date beside add.

We currently have a 3 - 5 day lead time for our bulk soap loaves.  They are made fresh at time of order and in the order they are received.  They will need to cure an additional 2-3 weeks (depending on variety) before using.  When ordering, please remember this so you will know what to expect when your soap loaf arrives.  

Out of Stock Items

It happens sometimes to almost everyone.  We try to keep our stock on hand in good proportions but sometimes due to unforeseen circumstances, we will run out of an item unexpectedly.  

Many of our novelty soaps may need extra time to prepare.  Our novelty bars, loaves, salts, etc. are not pre-made.  We make them at the time of order to ensure freshness and quality at time of shipping.  

If you order something that is not in stock, we will contact you via phone or email to ask what you will have us do.  We never ship out a package with a list of backordered items in it and have you be surprised upon opening it.  We realize you may be counting on receiving your order to either give as a gift or perhaps to sell for a fundraiser.

We will contact you first and ask you if you still want the item when it becomes available or if you might prefer a substitute.  If that is not what you wish, then we can offer you a refund for the difference of that backordered item.  Either way, you will not be surprised and we will work closely with you to make sure that you receive what you want.    

Reused Packaging

We attempt to reuse everything we come into contact with.  Even dreaded plastics.  

We reuse boxes, packing materials and anything that isn't damaged or overused...also, please keep in mind that we may use plastic baggies to place sugar scrubs, bottled lotions, massage oils and such inside of that could leak during shipping. 

We really hope that doesn't happen, however, if there is an accident with something, then perhaps we can keep the rest of the shipment from being ruined.

One thing we won't do though is take a priority mail box from the post office and turn it inside out...a common practice...we have even had items shipped to us this way...please be aware that we will heavily wrap and package your items to arrive in good condition to your location...we will never skimp on the integrity of your order.

Gift Certificates

We do offer gift certificates in denominations of $5.00-$1000.00.  It takes a lot of the hassle away from you when ordering gifts for your loved ones.   

You simply order one of our  gift  certificates and fill out the information online.  Your recipient will receive an email letting them know they have a gift voucher available for use in our store.  

You can even send a special message at that time along with your gift.  You will be given two options at time of order when filling out your information.  

You can either print out the gift voucher and hand deliver or mail it.  Or, it will be emailed with full instructions on use to the receiver.  If you have further questions about gift certificates just let us know.  

Not sure what to get them?  Give them a GIFT CERTIFICATE!  It's FAST & EASY!

Satisfaction Guaranteed

We work very hard to ensure your complete satisfaction with everything you order from us.  If you are not happy with your order, please return them back to us within (30) days for a refund minus shipping costs.  Also, please include a note explaining why it is being retuned, this is for our records only.  If you will email us first to let us know you are for any reason, unhappy with your order, we will work hard to make it right and put a smile back on your face.  

Please contact us first regardless so we can take care of any problems you are facing. 

Damaged Merchandise

It happens sometimes.  We try to pack very well but circumstances beyond our control may be unavoidable.  If your merchandise is damaged upon arrival save all contents and packing materials and contact us within 3 business days.  Please contact us with all information so we can get replace anything that is damaged.   

For further questions and assistance

Email The Woodsy Witch